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Brand Research & Diagnostics

Stakeholder analysis research is an extraordinarily powerful tool, particularly when undertaken early in a transformation project or as a regular review process. By breaking down barriers between organisations and their stakeholders, brand diagnostic and research tools help to accelerate projects and ensure sustainable branding objectives.

To effectively engage with stakeholders, organisations require a strong strategy that involves the identification, analysis and planning of actions that will influence stakeholders. Prior to the creation of a strategy, an organisation must undertake comprehensive brand research and diagnostics to provide them with accurate consumer insights that disclose their stakeholders’ needs and expectations. The high-stakes nature of this brand research and diagnostics process means organisations often seek expert advice for guidance.

As a leading strategic consultancy, Brand Council helps Australian businesses of all sizes to design a proactive approach to stakeholder analysis research. Our expertise includes:

  • Engaging with stakeholders to clearly understand the brand and organisation, the brand assets, aspirations, opportunities, and risks.
  • Diving deeply into internal diagnostics, with executive teams and staff.
  • Analysing gaps by comparing actual performance with potential and/or desired performance. Identifying key opportunities, actions, and change indicators.
  • Gathering and collating internal, customer, and consumer insights to build accurate brand positioning research.
  • Undertaking sensitive stakeholder research including senior public figures, government, investors, and boards.
  • Leading customer and consumer research, including qualitative and quantitative studies and diagnostics.
  • Undertaking M&A diagnostic studies (pre, post, and during mergers).
  • Examining and evaluating market trends and dynamics.
  • Leading global diagnostic to aid expansion, acquisition, or alignment.
  • Registered / credentialed members of The Research Society.

“Brand Council has been instrumental in developing the DuluxGroup core purpose. They methodically and strategically worked across all levels of the organisation to capture – who we are; what we stand for; and why we do what we do – into a unifying core purpose ‘Imagine a Better Place’. The true test of their work is that, almost a decade later, our Core Purpose has endured, strengthened and is ingrained into the psyche at all levels of the organisation.”

Pat Houlihan | CEO & Chairman DuluxGroup, Chairman MCRI

"Brand Council have helped us clarify our brand architecture, reinvent Hard Yakka and KingGee, and provided strategic guidance on two additional brands. This has resulted in significant tangible results for our business. We enjoy working with Trudi and Peta and value their opinion and expertise."

Doug Swan | Group General Manager Workwear Group

"The key to Brand Council’s success is their process. They took the time to understand the market in which we operate, where we wanted to position the fund, and what we needed to do to reach that position. In this way, Brand Council encouraged us to discover our brand by finding and telling our own story. The most important element in Brand Council’s process is proof. They have not made any recommendations without evidence. Brand Council are genuine partners on the ‘brand journey’."

Michael Dwyer AM | Former CEO First State Super, Chairman UNHCR, Board Director

"Together they are a great team who are hands on, taking full responsibility for the work – it is rare to find an agency as experienced and professional who will actually get in and do the work at grass roots level themselves."

Alison Brink | Goodman Group GM Marketing & Communications

"The work Brand Council have done to engage staff across the agency, distil and define a clear and motivating brand purpose, and then help to communicate and inculcate that purpose internally has been invaluable."

Commissioner Paul Baxter | Fire and Rescue NSW

"Over many years, Brand Council have led three brand strategy projects for Redkite. What has been consistent throughout is a highly effective approach to brand strategy and a level of care and passion that you don’t often see. Trudi has become part of the fabric of our organisation and a trusted adviser. She puts her heart into making the Redkite brand what it needs to be so that no family faces their child’s cancer alone."

Monique Keighery | Chief Executive Officer, Redkite

"Our staff’s enthusiasm, energy and ideas have been amazing. We have a single set of Beliefs, Values and one common Purpose – and it’s all come directly from our staff."

Andrew Richardson | Aruma CEO

"Brand Council has continued to work with us in an ongoing capacity to define the purpose strategy for our individual businesses, including Selleys, B&D, Lincoln Sentry and Yates. They are a trusted advisor and provide sound counsel."

Pat Houlihan | Chairman and CEO DuluxGroup, Chairman MCRI

"I have been the leading executive on a number of engagements with Brand Council including IAG, BOQ & AIM. I subscribe to Brand Council’s philosophy that alignment between the brand message and brand experience is essential for business success. It is through their refined process that I have seen the cultural and behavioural change required to not only ensure this alignment is possible, but more importantly that it is implemented. I am pleased to endorse the people and process at Brand Council and commend them to any business looking to re-engage staff and customers."

Daniel Musson | CEO and C-suite client at BOQ, IAG & AIM

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